WHERE ARE MADE YOUR PRODUCTS?
Our products are made in our workshop in Via Della Fratta, Lucca, Italy.
WHAT KIND OF LEATHER YOU USE?
The leathers used are derived from cattle (sheep , buffalo, calves ... ) vegetable tanned and hand towel.
HOW LONG DO YOU SHIP?
Shipping times range from 24 to 48 hours for the goods available to the warehouse, stretch for products that require production time being Our activities artisanal everything is not always immediately available for delivery.
HOW MUCH IS THE SHIPPING?
The shipping cost will be shown during the purchase phases, based on the country of destination and the weight of the items purchased.
IF THE COURIER DO NOT FIND ME, WHAT CAN I DO?
The SDA makes three delivery attempts . If the first pass is unable to contact the recipient , leaving a note of warning with useful instructions for delivery. ( for Italy shipping )
HOW CAN I PAY MY ORDERS?
You can pay for your purchases with credit cards comfortably both traditional prepaid by bank transfer, paypal and cash on delivery (only for Italy ) , with payment on delivery is not possible to customize it.
IT IS SECURE PAYMENT BY CREDIT CARD?
Credit card transactions are handled directly on the site through PayPal secure connection. And most sicure method for online transactions used by major e-commerce sites.
IF YOU ARE NOT SATISFIED CAN I WITHDRAW FROM MY PURCHASE?
You can cancel your purchase within 15 days in accordance with the current regulations regarding the distance purchases , purchases are non-refundable custom.
HOW YOU CUSTOMIZE PRODUCTS?
Our products are personalized by hand with hot embossing by means of movable type printing , you can engrave up to 5 letters.
CAN I DO TO INFLUENCE A SENTENCE OR A LOGO?
It is not possible to engrave phrases or logos.
WHERE CAN I CONTACT YOU?
Writing to us at email@example.com or call Monday to Saturday from 10.00 to 18.00 at +39 0583 341 214